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The global COVID-19 health pandemic has raised the stakes for businesses when it comes to using digital channels to connect with customers, and today WhatsApp unveiled its latest tools to help businesses use its platform to do just that. The Facebook-owned messaging behemoth is expanding the reach and use of QR codes to let customers easily connect

TikTok likes and views are broken for some unknown portion of the video app’s user base this afternoon. The impacted users are seeing a “zero” like count on TikTok posts, including their own and those of other app users, as well as “zero” views. The company has acknowledged the issue and says it’s working on

Spring 2020 was gloomy for Klook. As countries closed their borders and went into complete or partial lockdown, the SoftBank-backed travel platform saw its revenue plummet by as much as 90% through March and April. The World Travel and Tourism Council said in April that the coronavirus could put up to 100 million jobs in

Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support and the money that flows through it all. The app industry is as hot as ever, with a record 204 billion downloads and $120 billion in consumer spending in 2019. People are now spending

In its first few weeks of release, the latest game from QuizUp founder Thor Fridriksson took the top spot in the Games Section of Apple’s App Store and was the top app (for a brief time) in the App Store at large. Since its launch on June 17, Trivia Royale has been downloaded more than

On Monday, U.S. Secretary of State Mike Pompeo said that the U.S. is “looking at” banning Chinese social media apps, including the Chinese-owned company TikTok, comparing it to other Chinese companies like Huawei and ZTE that have been deemed national security threats by the current administration. “With respect to Chinese apps on people’s cell phones,

Auditors were not impressed by Facebook’s civil rights work, Tinder tests video chat and a new nasal spray could reduce the risk of COVID-19 transmission. Here’s your Daily Crunch for July 8, 2020. The big story: Facebook faces blistering civil rights audit The results are out in a multi-year audit of Facebook’s approach to civil

The COVID-19 pandemic pushed the music industry to experiment seriously with virtual concerts. Historically, musicians and their managers have been careful about challenging the traditional concert model that became their main source of income as revenue from album sales disappeared. Is the current surge of virtual concerts here to stay or will it be abandoned

Facebook, which reaches more users than any other international firm in India, has identified a new area of opportunity to further spread its tentacles in the world’s second largest internet market. On Sunday, the social juggernaut announced it had partnered with the Central Board of Secondary Education, a government body that oversees education in private

The world’s most popular short video app continues to be in the crosshairs of politicians globally. On Monday night, Secretary of State Mike Pompeo told Fox News that the United States is “certainly looking at” banning TikTok over concerns that it could be used by the Beijing government as a surveillance and propaganda tool. The

Last week was, for most Americans, a four-day work week. But a lot still happened in the security world. The U.S. government’s cybersecurity agencies warned of two critical vulnerabilities — one in Palo Alto’s networking tech and the other in F5’s gear — that foreign, nation state-backed hackers will “likely” exploit these flaws to get

What began as a relatively small effort by activist organizations to hold Facebook accountable for perceived policy failings has snowballed into a mass corporate backlash — and a rare moment of discomfort for a company that enjoys its status as one of tech’s untouchable giants. As the #StopHateforProfit campaign continues to attract surprisingly mainstream corporations

Black Lives Matter may be the largest movement in U.S. history, according to four different polls cited recently by the New York Times that suggest anywhere from 15 million to 26 million people in the U.S. have participated in demonstrations over the death of George Floyd and others since Floyd’s death in late May. Blavity,

As scores of startups look to cash in on the content void that ban on TikTok and other Chinese apps has created in India, a big challenger is ready to try its own hand. Instagram said on Wednesday it is rolling out Reels — a feature that allows users to create short-form videos set to

YouTube just took action against a collection of controversial figures synonymous with race-based hate, kicking the cluster of major channels off its platform on Monday. The company deleted six channels: Richard Spencer‘s own channel and the affiliated channel for the National Policy Institute/Radix Journal, far right racist pseudo-science purveyor Stefan Molyneux, white supremacist outlet American Renaissance

The events of the past few months have shaken the lives of everyone, but especially Black people in the U.S. COVID-19 has disproportionately impacted members of the Black community while police violence has recently claimed the lives of George Floyd, Tony McDade, Breonna Taylor, Rayshard Brooks and others.  Two weeks ago, two Black transgender women,

Advertiser momentum against Facebook’s content and monetization policies continues to grow. Last night, Verizon (which owns TechCrunch) said it will be pausing advertising on Facebook and Instagram “until Facebook can create an acceptable solution that makes us comfortable and is consistent with what we’ve done with YouTube and other partners.” Then today, it was joined

As advertisers pull away from Facebook to protest the social networking giant’s hands-off approach to misinformation and hate speech, the company is instituting a number of stronger policies to woo them back. In a livestreamed segment of the company’s weekly all-hands meeting, CEO Mark Zuckerberg recapped some of the steps Facebook is already taking, and announced

Facebook announced Thursday that it would introduce a notification screen warning users if they try to share content that’s more than 90 days old. They’ll be given the choice to “go back” or to click through if they’d still like to share the story knowing that it isn’t fresh. Facebook acknowledged that old stories shared

Instagram is expanding its TikTok competitor known as “Reels” to new markets, following its launch last year in Brazil. Starting today, Instagram is rolling out further access to Reels in France and Germany, allowing users to record short, 15-second video clips set to music or other audio, then share them on the platform where they

Twitter took its latest action on content from President Trump Tuesday, again hiding a threat of state violence behind a warning label and appending it with a notice. Trump’s latest offending tweet declared “There will never be an ‘Autonomous Zone’ in Washington, D.C., as long as I’m your President. If they try they will be

Twitter is rolling out to its platform a new type of tweet — audio tweets — allowing users to share thoughts in audio form inside their feeds. The feature will only be available to some iOS users for now, though the company says all iOS users should have access “in the coming weeks.” No word

Twitter tries to make audio tweets a thing, the U.K. backtracks on its contact-tracing app and Apple’s App Store revenue share is at the center of a new controversy. Here’s your Daily Crunch for June 18, 2020. 1. Twitter begins rolling out audio tweets on iOS Twitter is rolling out audio tweets, which do exactly

Twitter does not have a team dedicated to accessibility, the company confirmed after a developer alluded to the fact. It’s a baffling omission for a company that employs some 4,000 people and a CEO who is often heard talking about doing the right thing. This is not to say that Twitter is a wasteland for

While a French online hate speech law has just been derailed by the country’s top constitutional authority on freedom of expression grounds, Germany is beefing up hate speech rules — passing a provision that will require platforms to send suspected criminal content directly to the Federal police at the point it’s reported by a user.

The same day that Facebook removed a set of Trump campaign ads for violating the company’s rules against hate symbols, the president continued to push the envelope with his social media presence. On Thursday night, Trump shared a crudely edited video of two children with a fake CNN chyron reading “Terrified todler [sic] runs from

FCC Commissioner Geoffrey Starks has examined the President’s Executive Order that attempts to spur the FCC into action against social media companies and found it wanting. “There are good reasons for the FCC to stay out of this debate,” he said. “The decision is ours alone.” The Order targets Section 230 of the Communications Decency

Mobile social networking app for women, Peanut, is expanding into video chat to help better support its users amid the coronavirus outbreak. The company, which began its life with a focus on motherhood, has evolved over the years to reach women looking to discuss a range of topics — including pregnancy, marriage, parenthood, and even

After months of talks and trials, WhatsApp has finally pulled the trigger on payments in its app. Today the Facebook-owned messaging service announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay. WhatsApp says in its blog post that

Chinese internet giant ByteDance has announced plans to discontinue two of its apps in India, its biggest overseas market, and urged its users to move to TikTok. Vigo Video and Vigo Lite, two apps that allow users to create and share short-form sketches and lip-syncing to Bollywood songs, posted a message early Monday (local time)